This page tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you.
These terms will apply to any contract between us for the sale of products to you. Please read these terms carefully and make sure that you understand them, before ordering any products from our site. Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any products from our site.
You should print a copy of these terms or save them to your computer for future reference.
We amend these terms from time to time as set out in clause 6. Every time you wish to order products, please check these terms to ensure you understand the terms which will apply at that time.
These terms, and any contract between us, are only in the English language.
Where indicated, paragraphs in these terms apply only to business customers, not consumers.
- We warrant that on delivery or collection, and for a period of 6 months from the date of delivery or collection (warranty period), the products shall:
- conform in all material respects with their description and any applicable specification;
- be free from material defects in design, material and workmanship;
- be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
- be fit for any purpose held out by us.
- Subject to clause 12.3, if:
- you give notice in writing to us during the warranty period within a reasonable time of discovery that some or all of the Products do not comply with the warranty set out in clause 12.1;
- we are given a reasonable opportunity of examining such products; and
- you (if asked to do so by us) return such products to our place of business at your cost,
we shall, at our option, repair or replace the defective products, or refund the price of the defective products in full.
- We shall not be liable for the products' failure to comply with the warranty set out in clause 12.1 in any of the following events:
the defect arises because you failed to follow our oral or written instructions as to the storage, commissioning, installation, use and maintenance of the products or (if there are none) good trade practice regarding the same;
- the defect arises as a result of us following any drawing, design or specification supplied by you;
- you alter or repair such products without our written consent;
- the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
- the products differ from their description or their specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements
- because of natural colour variation or veining the products differ from images on our website or in our brochure.
- In respect of clause 12.3(a), the products must be installed in accordance with British Standard BS5385. We shall be entitled to appoint an independent specialist to carry out tests to establish where the fault arises and whether BS5385 standards have been adhered to.
- Except as provided in this clause 12, we shall have no liability to you in respect of the products' failure to comply with the warranty set out in clause 12.1.
- The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the contract.
- These conditions shall apply to any repaired or replacement products supplied by us.
- Except as expressly stated in these terms, we do not give any representation, warranties or undertakings in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.
Price and payment
- Where to find the price for the product. The price of the product (which excludes VAT) will be the price indicated on our website unless we let you know otherwise before we issue a written confirmation of order. We take all reasonable care to ensure that the price of product advised to you is correct. However please see clause 13.3 for what happens if we discover an error in the price of the product you order.
- What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated on our website, we will contact you for your instructions before we accept your order.
- When you must pay and how you must pay. We accept payment by debit card, Mastercard and Visa. We will charge your card with the full value of the products you are buying together with the delivery costs when we issue our Confirmation of Order.
- We will not deliver or release the products until you pay us for them in full.
Our responsibility for loss or damage suffered by you
- We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
- When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
- We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- For business customers: Nothing in these terms shall limit or exclude our liability for:
death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- fraud or fraudulent misrepresentation;
- breach of the terms implied by section 12 of the Sale of Goods Act 1979;
- defective products under the Consumer Protection Act 1987; or
- any matter in respect of which it would be unlawful for us to exclude or restrict liability.
- For business customers: subject to clause 14.4:
we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract; and
- our total liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 120% of the price of the products supplied to you under this contract.
How we may use your personal information
- How we will use your personal information. We will use the personal information you provide to us:
- to supply the products to you;
to process your payment for the products; and
- if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
- We will only give your personal information to other third parties where the law either requires or allows us to do so.
Other important terms
- Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
- If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
- Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
- Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
For the purposes of the Data Protection Act 1998, we are the 'data controller' (ie the company who is responsible for, and controls the processing of, your personal data).
Information we may collect about you
We will obtain personal data about you (such as your name, address and payment details,) whenever you complete an online form or purchase goods or services from us.
Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us improve and personalise our services to you.
A cookie is a small text file which asks permission to be placed on your computer (or other electronic device) when you access our website. Cookies allow web applications to respond to you as an individual by gathering and retaining information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers’ needs.
You can set your web browser to reject cookies or disable them altogether. You can also delete the files that contain cookies, which are stored as part of your internet browser.
- keep track of the items stored in your shopping basket and take you through the checkout process;
- recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
- obtain information about your preferences, online movements and use of the internet;
- carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and customer requirements;
- make your online experience more efficient and enjoyable.
In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (e.g. by completing an online form) or where you purchase goods or services from us.
We work with third party suppliers who may also set cookies on our website, for example Facebook, Twitter, Instagram, Pinterest, Houzz and YouTube. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party.
How we use your information
We will use your information:
to carry out our obligations arising from any agreements we enter into with you;
- to provide you with the information about our products and services that you request from us;
- to provide you with information about other goods and services we offer;
- research and statistical analysis;
- marketing—see 'Marketing and opting out', below;
- to help keep our site safe and secure;
- customising this website and its content to your particular preferences;
- to notify you of any changes to this website or to our services that may affect you; and
improving our services.
Marketing and opting out
If you have given permission, we may contact you by post, telephone, SMS, text/picture/video message, and email about products, services, promotions, special offers and events that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See 'Your rights', below for further information.
Disclosure of your personal data
We may disclose your personal data to:
- other companies within our group
- our agents and service providers
- law enforcement agencies in connection with any investigation to help prevent unlawful activity.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
access to your account is controlled by a password and username that are unique to you
- we store your personal data on secure servers
- payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology)
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
Our site may contain links to and from the websites of advertisers and partners. Please note that these other websites have their own privacy policies and we are not responsible and do not accept liability for their policies. Please check these policies before sending personal information to such websites.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training and fraud prevention.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
give consent on his/her behalf to the processing of his/her personal data
- receive on his/her behalf any data protection notices
- give consent to the transfer of his/her personal data abroad.
You have the right, subject to the payment of a small fee (currently £10), to request access to personal data that we may process about you. If you wish to exercise this right, you should:
put your request in writing
- include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill)
- attach a cheque in the amount of £10 made payable to Lapicida Stone Group Limited, and
- specify the personal data you want access to, including any account or reference numbers where applicable
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
put your request in writing
- provide us with enough information to identify you (eg account number, username, registration details), and
- specify the information that is incorrect and what it should be replaced with
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
put your request in writing (an email sent to email@example.com with a header that says 'Unsubscribe' is acceptable)
- provide us with enough information to identify you (eg account number, username, registration details), and
- if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone), please specify the channel you are objecting to.