Surface Products and Furniture
(EXCLUDING SPECIAL ORDER ITEMS)
Should you wish to return your order following delivery we ask you to inform us within 14 working days of receipt of the goods. We ask that you take reasonable care to ensure the goods are returned to us unopened, unused and in their original packaging, where possible.
Please confirm your return of goods by calling our Customer Services team on + 44 (0)1423 400 200 within 14 working days of receipt.
Please note that the cost of returning the goods once delivered is at your own cost and risk. We recommend that you use a recorded delivery service as we cannot be held responsible for any loss or damage while the goods are in transit.
All goods confirmed for return must reach Lapicida within 14 days. However, if returned goods are lost or damaged in transit, we reserve the right to charge you for the goods that have been lost or damaged.
In the unlikely event that the goods do not conform to these terms, please let us know as soon as possible by contacting our Customer Services team on 0044 (0)1423 400 200.
In this case, Lapicida reserve the right to either; inspect the goods at the original delivery location, collect the goods on a date agreed between the parties, or ask you to return the goods to us.
If the goods are found by us to be defective, and we have asked you to return the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.
If you exercise your right to return your order, any refunds due will be refunded within 14 days of receipt of goods.
This policy does not affect your statutory rights, for more information about your statutory rights, please contact your local Citizen’s Advice Bureau or visit their website at www.citizensadvice.org.uk.
You may return goods for a full refund at any time up until 14 days after the day you receive the order. Please confirm your return of goods by calling our Customer Services team on + 44 (0)1423 400 200.
You must return the goods to us in the same condition in which you received them and at your own cost and risk. Goods should be returned to our Head Office in Harrogate.
Engraved, personalised or special order items are non-refundable. This does not affect your statutory rights.
Refunds will be processed within 14 working days of either us receiving the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. Refunds will be sent to the same card used to pay for your purchase.
All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.
If returning by post, the parcel and its contents are your responsibility until they are received by us. The cost of returning the goods is at your expense.